FAQ
Everything you need to know
Frequently asked.
Everything about turnaround, shipping, customization, returns, and care — all in one place. If we missed something, the Shopify Inbox bubble lives in the corner of every page.
The fast answer: Most orders ship in 4–5 business days from our Rio Grande City, Texas studio. Free U.S. shipping on orders over $50.
Turnaround & shipping
How long until my order ships?
Every Kala Lilies piece is pressed and printed in-house, so most orders ship within 4–5 business days from the time you place the order. Custom-design pieces requiring proof approval typically ship within 5 business days from the day you approve the proof.
How fast is shipping once it goes out?
We ship via USPS and UPS from South Texas. Standard U.S. delivery typically takes 2–5 business days after the carrier scan. You'll get a tracking number by email the moment your label is created.
Do you ship internationally?
Not yet — for now we ship within the United States, including Puerto Rico and Hawaii. If you have a specific request, email us and we'll see what we can do.
Is shipping free?
Yes on U.S. orders over $50 (calculated after discount codes). Orders below $50 pay a flat rate of $6.95.
Customization & proofs
What can be customized?
Almost everything — coasters, keychains, bottle openers, door signs, ornaments, and jewelry can all be personalized with names, dates, monograms, or your own artwork. The only category we don't customize is T-shirts, which ship as-designed.
Can I upload my own design or photo?
Yes. On any customizable product page, the 4-step configurator includes an image upload field in the final step. We accept JPG, PNG, and PDF up to 10MB. If your file needs cleanup, we'll send a free digital proof before pressing and printing.
How does the design proof work?
For any order with personalization or uploaded artwork, we send a digital mockup within 24 hours by email. Once you reply with approval, we press and print it and ship within 5 business days.
I need 25+ pieces for an event. Can you handle it?
Absolutely — that's the heart of what we do. Visit our Design Studio page to start a custom inquiry. We've made wedding favors, corporate gifts, baby shower keepsakes, and quinceañera party sets.
Returns & care
What's your return policy?
Non-customized items can be returned within 14 days of delivery in unused condition. Personalized or custom items are final sale. If something arrives damaged, email us within 3 days with a photo and we'll make it right — always.
How do I care for my coasters?
Wipe with a damp cloth. Skip the dishwasher, harsh cleaners, and prolonged soaking. Ceramic coasters are heat-resistant up to about 300°F, but we don't recommend setting hot pans directly on them.
Are T-shirts machine-washable?
Yes — wash cold, inside out, with similar colors. Tumble dry low or hang to extend the life of the press. Skip the bleach and the dryer's high-heat cycle to keep colors crisp.
What materials do you use?
We use natural sandstone for coasters, solid steel for bottle openers, premium cotton blends for tees, and FDA-safe sublimation inks pressed and printed at 400°F. Everything is designed to last for years.
Still have a question?
Open the Shopify Inbox chat in the corner of any page, or email KalaLilies24@gmail.com. We answer within 24 hours, Mon–Fri.