Refund policy

ONLINE SALES ONLY

ORDER CANCELATION: You have one day (24 hours) to cancel or change your order. If your order has been shipped, you cannot cancel it and will be charged the due amount. We will automatically cancel an order if it is suspected to be fraudulent or alleged to have been made with ill intentions.

REFUNDS & RETURNS: Returns are accepted if you received a wrong order and the product are undamaged. You will need proof that you received the wrong order. We will then provide a return label and send you the correct order/product. No refunds.

REPLACEMENTS: If you receive a broken item due to transit, please contact us within three days of receiving the order. It might qualify for a replacement or a partial refund in-store credit.  After three days, it no longer qualifies for replacement or partial return. Shipping WILL be charged for the replacement item(s). Please include your order number and a picture of the broken item(s) when contacting us. Custom items or items bought at a physical storefront, pop-up events or final sale items do not qualify for returns, exchanges, or refunds.

LOST OR STOLEN ORDERS: Lost or stolen orders will not be replaced. Contact your local USPS or UPS office to file a claim.

To start a return, refund, or replacement, you can contact us at KalaLilies24@gmail.com.

Please note that returns will need to be sent to the following address: P.O. Box 1330, Rio Grande City, Texas 78582 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any question at KalaLilies24@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items, custom orders, or items purchased at a physical storefront location.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at KalaLilies24@gmail.com.